Frequently Asked Question
SupportCALL VoIP Troubleshooting - Call Dropping - 6 Questions
Last Updated 8 years ago
Information from the users
Identifying the cause of dropping calls and other issues is to ask the users a few simple questions. The answers will often be sufficient to allow narrowing the search down to just one, or at worst two, possibilities. Try answering these questions:
Identifying the cause of dropping calls and other issues is to ask the users a few simple questions. The answers will often be sufficient to allow narrowing the search down to just one, or at worst two, possibilities. Try answering these questions:
- Does the call drop after a fixed period of time ? (try timing it)
- If so, how long into the call does it happen? (measure exactly how long it takes on a number of occasions)
- Does it only happen when you are calling a particular destination ? (eg. a conference service)
- Do some of your colleagues never experience the problem and, if so, can you see anything different about their phone or the destinations they are calling?
- Do you use the microphone mute button and, if so, do you find calls mainly drop when the microphone is muted?
- Does the call only seem to drop when you are talking?
- Do you, or the other participants in the call, sometimes hear a short blast of tone coming through the phone’s earpiece while someone is talking?